FAQ
Q: Are Zinovarae products safe for pets?
A: Yes! All Zinovarae products are made with carefully selected, pet‑safe materials and undergo strict quality checks. Our pet beds are designed to provide comfortable, durable, and safe resting spaces for your pets.
Q: How long does it take to receive my order?
A: Orders are typically processed within 1–3 business days.
Estimated delivery times:
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United States: 3–7 business days
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International orders: 7–21 business days
Delivery times may vary depending on customs clearance and destination location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
Send an email to service@zinovarae.com and include:
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Your order number
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Photos of the damaged product
Our team will arrange a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, Zinovarae ships worldwide. Please note that customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations may no longer be possible. Please contact us immediately if you need assistance.
Contact Us
If you have any questions, feel free to reach out:
Phone: +852 6360 0036
Email: service@zinovarae.com
Address: B-8, 11/F, Po Yip Building, 62–70 Texaco Road, Tsuen Wan, New Territories, Hong Kong